Frequently Asked Questions

If you’ve got any questions that we don’t cover here don’t fret, just shoot us an email at hello@capturethemagicapparel.com or just head over to the contact page.

When will my order ship?

Bags – If you ordered a backpack then those orders will ship out within 24 hours unless otherwise specified.

Shirts – Since we make all our shirts by hand in our shop it can take 3-5 days for shirt orders to ship as we print orders once per week. 

Pre Orders – These will have a specified ship date that is stated on the product page. 

What carrier do you use to ship orders?

We ship orders out via USPS

How much is shipping?

U.S. Orders & Canada: We charge $5 shipping per order with orders of $49 or more qualify for free shipping

International Orders: International orders are $10 shipping per order with orders of $74 or more qualify for free shipping

Will I get notified when my order ships?

Yes, you will get an email from us notifying you as soon your order ships with your order’s tracking information as well

Can I combine my separate orders after they have been placed?

If you are able to notify us of your request to do this before your order ships we will happily do this for you

Can I exchange/return my order?

If you’re shirt doesn’t fit or you would like to exchange your shirt for another design or return your order, please contact us within 7 days of receiving your order to do this.  All items you wish to return must be unworn and unwashed to qualify for a return/exchange.

To return/exchange an order head here to download the exchange form. The buyer is responsible for all shipping costs for the return/exchange process.

What shirts do you print on?

We print our shirts on Bella + Canvas and Next Level Apparel shirts. These shirts are very high quality and provide not only a very comfortable and fashionable shirt but these shirts fit very well.

Do you accept custom orders?

This depends on what you are looking for so if you are looking for some custom made shirts just shoot us an email at hello@capturethemagicapparel.com.

Do you offer any bulk discounts?

Yes we do! We offer discounts on orders of 12 shirts or more. If you are interested in an order of 12 shirts or more be sure to email us at hello@capturethemagicapparel.com to arrange this for you.