Frequently Asked Questions

If you’ve got any questions that we don’t cover here don’t fret, just shoot us an email at hello@capturethemagicapparel.com or just head over to the contact page.

When will my order ship?

We make all our shirts ourselves by hand and because of that all orders ship out Mondays. The deadline to place an order that qualifies for shipment on the following Monday is noon on Thursday. We do offer express orders for an additional fee and for those we will make your shirt for you right away and send it to you within one business day.

Pre-orders: These will have a specified date that the orders will ship out on for each pre order event.

What carrier do you use to ship order?

We ship orders out via USPS

How much is shipping?

Domestic U.S. Orders: We charge $5 shipping per order with orders of $49 or more qualify for free shipping

International Orders: International orders are $10 shipping per order with orders of $74 or more qualify for free shipping

How will I know when my order ships?

You will get an email from us notifying you as soon your order ships

Will I get a tracking number for my order?

Yes. Along with your shipping notification email you will also receive a tracking number for your order as well

Can I combine my separate orders after they have been placed?

If you are able to notify us of your request to do this before your order ships we will happily do this for you

Can I exchange/return my order?

If you’re shirt doesn’t fit or you would like to exchange your shirt for another design or return your order, please contact us within 7 days of receiving your order to do this.  All items you wish to return must be unworn and unwashed to qualify for a return/exchange.

To return/exchange an order head here to download the exchange form. The buyer is responsible for all shipping costs for the return/exchange process.

What shirts do you print on?

We print our shirts on Bella + Canvas and Next Level Apparel shirts. These shirts are very high quality and provide not only a very comfortable and fashionable shirt but these shirts fit very well.

Do you accept custom orders?

This depends on what you are looking for so if you are looking for some custom made shirts just shoot us an email at hello@capturethemagicapparel.com.

Do you offer any bulk discounts?

Yes we do! We offer discounts on orders of 12 shirts or more. If you are interested in an order of 12 shirts or more be sure to email us at hello@capturethemagicapparel.com to arrange this for you.

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